At Madtots, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, please follow the guidelines below.

1. Return Process

1.1 Eligibility

• Returns are accepted within 30 days of receipt.
• Items must be unused, in original condition, and include all tags and packaging.

1.2 How to Return

• Contact our customer service at [email protected] to request a return authorization.
• Provide your order number and reason for the return.
• Follow the instructions provided for returning the item.

1.3 Return Shipping

• Return shipping costs are the customer’s responsibility, unless the return is due to a defect or error on our part.

2. Refund Process

2.1 Refund Timing

• Refunds will be processed within 5-7 business days after receiving and inspecting the returned item.
• Refunds will be issued to the original payment method used for the purchase.

2.2 Shipping Costs

• Shipping costs are non-refundable unless the return is due to a mistake made by Madtots.

3. Specific Cases

3.1 Defective or Damaged Items

• Report defects or damages within 7 days of receipt.
• Contact [email protected] for a return shipping label.
• We will provide a replacement or a full refund, including shipping costs.

3.2 Incorrect Items

• Notify us within 7 days if you receive the wrong item.
• Contact [email protected] for return instructions and we will send the correct item.

3.3 Order Not Received

• If your order does not arrive within the expected delivery time, contact [email protected] 
• We will track the order and, if it cannot be located, offer a refund or replacement.

3.4 Order Cancellation

• Contact us immediately at [email protected] if you wish to cancel an order.
• Orders can only be canceled if they have not been processed or shipped.

4. Exclusions

Non-Returnable Items: Personalized products or clearance items may not be eligible for return. Check product descriptions or contact us for more information.

5. Contact Us

For any questions or assistance with returns and refunds, please contact us:

Email: [email protected] 

Address: 5637 State HWY 64, Ben Wheeler, TX 75754, United States

Thank you for shopping with Madtots! We are committed to providing you with the best service and support.